ServiceTitan Reviews

ServiceTitan's pricing structure is tiered, offering different packages to accommodate the varying needs of businesses. The Starter package includes essential tools such as dispatching, scheduling, call booking, invoicing, pricebook, mobile estimates, payroll management, advanced reporting, commission tracking, and customizable memberships. The Essentials package streamlines operations with industry-leading features, while the Works package is designed to accelerate growth with the full suite of ServiceTitan's offerings. Additionally, ServiceTitan provides intuitive dispatching, call recording, adaptive marketing, automated checklists, in-depth reporting, and modern customer service features. The pricing editions range from $125 to $398 per technician per month, with specific costs varying based on the chosen package and the number of technicians. Businesses can request a personalized demo to see which package best fits their goals and operations.

ServiceTitan provides a payment processing solution that allows businesses to get paid in various ways, including in the field, in the office, or online. The system supports flexible payment options, such as securely capturing checks and credit cards through a mobile app or using a personalized online payment portal. ServiceTitan Payments ensures faster deposits and improved cash flow by depositing credit card and check payments the next day and facilitating quicker online payments. The platform also offers automatic reconciliation, updating invalid cards tied to memberships and batching payments for easier tracking. Businesses can securely accept payments using EMV Chip, magstripe, or contactless digital wallet technology like Apple Pay® and Google Pay™. Additionally, ServiceTitan Payments simplifies the management of membership billing, integrated reporting, integrated refunds, and statement billing.

ServiceTitan offers several pricing options to fit various business sizes and needs. The Starter package is designed for businesses seeking essential tools for operations, including dispatching, scheduling, call booking, invoicing, pricebook, mobile estimates, payroll management, advanced reporting, commission tracking, and customizable memberships. The Essentials package provides additional features to streamline operations, while the Works package includes the full suite of ServiceTitan's offerings to help accelerate business growth. Pricing editions range from $125 to $398 per technician per month, with the exact cost depending on the package selected and the number of technicians. Businesses interested in ServiceTitan can request a personalized demo to determine the best package for their specific goals and operations.

ServiceTitan's approach to inventory management is designed to maintain optimal stock levels and manage inventory needs with a centralized workflow. This includes tracking purchases, vendor returns, transfers, and adjustments all in one place. The system allows for tracking inventory across multiple locations and processing inventory activities more efficiently. With the ServiceTitan Inventory App, technicians can increase accuracy and save time through features like barcode scanning, which streamlines workflows and improves efficiency. The app also enables automatic replenishment based on stock levels and the creation of templates to track inventory requirements for each truck or warehouse. To increase accountability and control over inventory costs, the system tracks quantity on an item-by-item basis. This helps reduce job delays by allowing technicians to check stock levels and reserve or request materials as needed.

ServiceTitan offers a payment processing solution that allows businesses to accept payments in various forms, including credit cards, checks, and ACH transactions. The platform supports flexible payment options, such as capturing payment details via a photo in the field or through an online payment portal. It is designed to streamline accounting tasks and improve cash flow by ensuring that credit card and check payments are deposited the next day. ServiceTitan Payments also features automatic reconciliation of electronic payments with bank deposits, and the ability to manage and process recurring payments for memberships. Standard fees apply for credit and debit card payments through their partnered payment processing vendor. However, specific details about the standard fees or the exact rates for payment processing are not publicly disclosed. For precise information on payment processing fees, it would be necessary to contact ServiceTitan directly or access their services for detailed terms.

No, it is not possible to restore a deleted membership. Deleted memberships are intended to stay hidden and inactive. To prevent an office user from deleting a membership, you can remove their Edit Customer Membership permission, which also removes their ability to edit active customer memberships.

Currently, only credit card payments are supported for online payments.

ServiceTitan offers a range of features including CRM, dispatch and technician management, payments, marketing, reports, online & call booking, real-time scheduling, and monitoring of availability.

Yes, ServiceTitan offers a 14-day free trial.

ServiceTitan offers per-technician pricing plans starting at $398 per month and increasing based on the needs of individual contractors.